All 69,000 permanent staff are Partners who own 29 John Lewis shops (28 department stores and one John Lewis at home), 223 Waitrose supermarkets (, an online and catalogue business, (, a direct services company, Greenbee  (, a production unit and a farm with a turnover of nearly £6.9 billion last year. Partners share in the benefits and profits of a business that puts them first.

When our founder, John Spedan Lewis, set up the Partnership, he was careful to create a governance system, set out in our Constitution, that would be both commercial allowing us to move quickly to stay ahead in a competitive industry, and democratic giving every Partner a voice in the business they co-own. His combination of commercial acumen and corporate conscience, so ahead of its time, is what makes us what we are today.

Contact Details

Customer Services
John Lewis Direct, PO Box 19615, Erskine PA8 6WU.

08456 049 049 (UK)
Fax : 08456 049 050 (UK)